Free shipping, 30 day money back guarantee Free shipping, 30 day money back guarantee

SCALES

SCALES

What is the max weight this scale can weigh?

180kg / 396lbs. Exceeding this weight will cause damage to the scale and or weighing sensors.

How do I change the scale to weigh in kgs or lbs?

Weighing Units can be selected on the App. The scale will automatically change to the selected unit (kg or lbs). There is also a button behind the scale under the battery cover, which can switch the scale easily from kg to lbs.

Can the smart scale be used while pregnant?

No. The scale should not be used by pregnant women because it will give inaccurate results.

Why is my fat percentage measurement data different from data from other scales?

No instrument can give absolutely correct results. This product is intended for home use.

Fit2Live and other household body fat scale manufacturers mostly use BIA measurement methods. It is common for scales with only foot sensors to underestimate body fat in users with a lot of body fat and to overstate the % in lean people such as athletes.

Results may also be different due to different algorithms, therefore, it is suggested that users not fret over differences of absolute values measured by different instruments and equipment, but should pay more attention to relative changes in the values measured by the same equipment over a long period.

We suggest that a user try to use the same assessment system for long-term monitoring and control / measurement of fat percentage. Long-term change can be assessed to obtain a person’s health trend. We believe that tracking this change is more meaningful than the absolute value of a single measurement.

APP

Can I connect to my scale over wifi?

No the Fit2Live smart scale connects wirelessly through Bluetooth only.

How to connect the scale to my phone?

Make sure the Bluetooth function is tuned “ON” on your device. Once that is done tap the Bluetooth button on the home page and accept to connect. Once you have successfully connected the Bluetooth button will turn green.

Can I connect to my scale over wifi?

No the Fit2Live smart scale connects wirelessly through Bluetooth only.

How to connect the scale to my phone?

Make sure the Bluetooth function is tuned “ON” on your device. Once that is done tap the Bluetooth button on the home page and accept to connect. Once you have successfully connected the Bluetooth button will turn green.

SHIPPING

First Choice Brands ships to addresses in the United States, U.S. Territories and U.S. military installations. Shipments may be shipped by a variety of carriers, shipping rates will vary unless Free Shipping is applicable.Orders are unable to ship to P.O. boxes.

Free shipping offers are only valid on online orders at the time of purchase and will ship via FedEx SmartPost, Economy or Ground. The order subtotal must be over the advertised dollar amount after discounts and before taxes to qualify for free shipping. Free economy shipping is not valid to Canada, Alaska or Hawaii and oversize shipping charges still apply. Learn more about the current

Our goal is to ship all orders within 2-3 business days.
We are continuing to monitor the circumstances of COVID-19, which may impact the timing of your delivery. Please allow for an additional 5-7 business days for order processing.

RETURN

When you buy directly from us, we want you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you’re less than 100% satisfied, you may return or exchange any item(s) provided they are unopened and unused within 30 days after your purchase. Please a contact customer service team member if your order is unsatisfactory or doesn’t suit your needs. We want to make it right for you, as quickly and easily as possible. If we made an error on your order, or if your product is defective, please email us to request a free return shipping label.


Instructions to return Items purchased on fit2live.com

Step 1

Fill out the return info on the back of your order form.
Can’t find your order form? Download a copy of the return form.

Step 2

Return the order yourself via USPS, FedEx or any other traceable method. We encourage you to insure your package.

Please send it to:
Fit2Live
Attention: Returns
8650 MILLIKEN Ave Rancho Cucamonga, CA
91730

Please allow 14 days for us to receive and process your return. Original shipping and handling fees are not refundable. We’ll credit or refund the value of the items returned and any taxes you were charged less the original shipping charges. Please contact Customer Relations for more information regarding our return policies. Credit card adjustments should appear within two billing cycles.

  • Within 30 days of purchase, we will refund the original form of payment for online orders . Credit card refunds should appear within 5 to 10 business days on your online statement after they are processed.
  • Any returns after 30 days of purchase will not be accepted.

YOUR WEIGHT IS MORE THAN JUST A NUMBER